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Terms of Service

Last updated: October 8, 2025

Important: Please read these terms carefully. By using our service, you agree to be bound by these terms.

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Customer", "you" or "your") and AffixIO ("Company", "we", "us" or "our") concerning your use of our website and services (collectively, the "Service").

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Service.

2. Service Description and Scope

AffixIO provides a comprehensive API connector and compliance verification platform designed to meet UK regulatory requirements, including but not limited to:

  • Secure API connector services with advanced encryption protocols
  • Online Safety Act compliance verification and reporting
  • GDPR and UK Data Protection Act compliance tools
  • DWP (Department for Work and Pensions) API integration support
  • JWT-based encryption with Bitcoin-style SHA256 hashing for PII data
  • Cloudflare compatibility and advanced bot protection bypass
  • Comprehensive audit trails and compliance reporting
  • Real-time monitoring and analytics dashboard

The Service is provided on a subscription basis with continuous updates, security patches, and feature enhancements as part of the standard offering.

3. Subscription Terms and Billing

Important Billing Information

NO REFUNDS POLICY: All subscription fees are non-refundable. By subscribing, you acknowledge and agree that no refunds will be provided under any circumstances, including but not limited to service dissatisfaction, technical issues, or early cancellation.

3.1 Subscription Plans

We offer monthly subscription plans at £199.00 GBP per month. All prices are exclusive of applicable taxes, which will be added to your invoice where required by law.

3.2 Payment Processing

Payments are processed securely through Stripe, our third-party payment processor. By subscribing, you authorize us to charge your payment method on a recurring monthly basis. You are responsible for maintaining valid payment information and ensuring sufficient funds are available.

3.3 Cancellation Policy

CRITICAL: You must cancel your subscription at least 24 hours before your next billing date to avoid being charged for the following month. We do not control payment processing and cannot prevent charges once they are initiated by Stripe.

You may cancel your subscription at any time through your account dashboard or by contacting us at hello@affix-io.com. Cancellations will take effect at the end of your current billing period. You will continue to have access to the Service until your subscription expires.

3.4 Failed Payments and Service Suspension

If payment fails, we will attempt to retry the payment for up to 3 days. If payment remains unsuccessful, your account will be suspended until payment is resolved. We reserve the right to terminate accounts with persistent payment failures.

4. Data Security and Privacy

We implement industry-leading security measures to protect your data:

  • End-to-end JWT encryption with Bitcoin-style SHA256 hashing for all PII data
  • Advanced cryptographic protocols for API key storage and transmission
  • Regular security audits and penetration testing
  • Compliance with ISO 27001, SOC 2 Type II, and other industry standards
  • GDPR and UK Data Protection Act compliance
  • Secure data centers with 24/7 monitoring
  • Regular backups and disaster recovery procedures

While we implement comprehensive security measures, no system is 100% secure. You acknowledge that you use the Service at your own risk and are responsible for implementing appropriate security measures on your end.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Service for any illegal, fraudulent, or unauthorized purpose
  • Violate any applicable local, national, or international laws or regulations
  • Transmit, store, or process any content that is harmful, offensive, defamatory, or violates third-party rights
  • Attempt to gain unauthorized access to our systems, networks, or other users' accounts
  • Interfere with or disrupt the Service or servers connected to the Service
  • Use the Service to transmit viruses, malware, or other harmful code
  • Reverse engineer, decompile, or attempt to extract source code from our Service
  • Use the Service for competitive analysis or to build competing services
  • Share your account credentials or allow unauthorized access to your account
  • Use the Service in a manner that could damage our reputation or business

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of AffixIO and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain ownership of any content you submit through the Service. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing the Service.

7. Limitation of Liability and Disclaimers

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFFIX.IO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption or downtime
  • Cost of substitute goods or services
  • Any other commercial damages or losses

Our total liability to you for any claim arising from or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Indemnification

You agree to defend, indemnify, and hold harmless AffixIO and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to the Service
  • Your violation of any term of these Terms
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right
  • Any claim that your content caused damage to a third party

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us at hello@affix-io.com. Upon termination, your right to use the Service will cease immediately.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, you agree to first contact us at hello@affix-io.com to attempt to resolve the dispute through good faith negotiations.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

12. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hello@affix-io.com
Website: https://www.affix-io.com
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

Note: These Terms of Service were last updated on October 8, 2025. We recommend reviewing these terms periodically to stay informed of any changes.