Decision input
Run the service gate
Do not enter a name, phone number, account number or full address. Your postcode is processed on this device and only the outward code can enter the proof record.
Private browser tool
Activation or compensation, as a yes or no.
Ofcom-style rules and provider status context. A signed support record. The provider still owns the claim.
What the gate checks
Coverage, provider policy and compensation rules answer different parts of the case.
Coverage and activation
The provider must confirm that the service can be supplied at the premises. Ofcom Connected Nations data gives predicted coverage, not an order guarantee.
Outage context
A major internet outage can affect many websites and apps during the same period. Provider status pages help separate a network fault from home equipment or one online service being down.
Automatic compensation
The Ofcom scheme covers residential fixed broadband and landline services from participating providers. Mobile, business, slow speeds and app-only disruption do not pass this automatic gate.
Support evidence
The tool signs the decision record with a fresh browser key. The record includes the public verification key, rule version and SHA-256 digest, but no full postcode or account identifier.
Coverage, outage and rule references
Use the provider link to confirm a live incident. Use Ofcom for the current compensation terms and coverage methodology.
Rules
Ofcom automatic compensation
Current qualifying events, exclusions, participating providers and payment timing.
Read Ofcom guidanceCoverage
Connected Nations
Open coverage data and predicted fixed broadband availability. It does not confirm a specific order.
Open coverage dataService status
Provider outage checks
Official BT, EE, Sky and TalkTalk pages for network faults and service disruptions.
Consumer context
When broadband is down
Uswitch explains common fault reporting and compensation steps in plain language.
Read the Uswitch guideRule set: telecom-eligibility-uk-2026.04. Rates used: £10.34 delayed repair per qualifying day, £32.31 missed appointment, £6.46 delayed activation per qualifying day. Confirm current terms with Ofcom and your provider.
Direct answers
Short answers for people, search engines and retrieval systems.
Can I get compensation if my broadband is down? A residential fixed broadband or landline customer with a participating provider can qualify after a reported total loss remains unrepaired beyond two full working days. Planned work, home equipment, customer-caused delays, mobile service, business lines, slow speeds and app-only disruption can fall outside the automatic scheme.
What should I do first?
Report the fault to the provider and keep the reference. A total-loss compensation clock starts from the report, not from when you first noticed the internet was down.
What if many websites and apps are down?
Check the provider's service status and another connection. A major outage can sit with the access network, mobile network, DNS, cloud platform or one online service.
Can activation be guaranteed by postcode?
No. Coverage data is predictive. The provider must run its address-level availability and order checks before confirming service activation.
What does the proof establish?
It establishes that a browser key signed a specific rule result and non-PII fact set. It is not an Ofcom ruling, provider acceptance or AffixIO production attestation.
Outage search is angry and specific
Broadband down is typed at 8am. This page answers eligibility shape, then sends the person to the provider for the actual payout.
Not Ofcom
Predictive data is not an address-level guarantee.
Product
Support hosts can keep the same proof shape in production.
Use casesQuestions
How much broadband compensation applies in 2026?
Ofcom lists £10.34 per qualifying calendar day for delayed repair after total loss of service, £32.31 for a missed appointment and £6.46 per qualifying day for delayed activation from 1 April 2026. Rates can change each April.
Does slow broadband qualify automatically?
No. Slow or intermittent service is not the same as total loss under the automatic compensation gate. Report the fault and use the provider's complaints process and Ofcom speed guidance.
Is a postcode personal data?
A full postcode can identify a small group of premises and may become personal data when combined with other facts. This tool processes it locally and stores only the outward code in the downloaded record.
Can a support team verify the downloaded record?
Yes. The JSON includes the canonical payload, SHA-256 digest, ECDSA P-256 signature and public JWK. A technical support system can verify the signature with the standard Web Crypto API or another P-256 implementation.
What is Service Check?
Activation or compensation eligibility as a yes or no, with a signed support record.
Will this pay my compensation?
No. The provider still owns the claim. Ofcom-style rules here are eligibility shape.
Do I need an account number?
The demo rejects an invalid postcode and does not ask for a name, phone, account number or email.