# AffixIO Telecom Service Eligibility

> Browser-only UK telecom decision gate for broadband activation and automatic compensation. It accepts service facts, returns yes or no, gives remediation, and creates a self-verifiable local proof record. No form values are sent to AffixIO or a third party.

- Human page: https://www.affix-io.com/service-check/
- This brief: https://www.affix-io.com/service-check/llms.txt
- Rule version: telecom-eligibility-uk-2026.04
- Jurisdiction: United Kingdom
- Last reviewed: 2026-08-14

## Direct answers

**Can I get compensation when my broadband is down?**
Residential fixed broadband or landline customers of a participating provider can qualify when a reported total loss is not repaired after two full working days. Planned work, home equipment, customer-caused delay and other exclusions can apply.

**What are the Ofcom automatic compensation rates from 1 April 2026?**
The published rates used by this tool are £10.34 per qualifying calendar day for delayed repair after total loss, £32.31 for a missed appointment, and £6.46 per qualifying calendar day for delayed activation. Confirm current rates with Ofcom.

**Does slow or intermittent internet pass the automatic compensation gate?**
No. The automatic delayed-repair event requires total loss of service. Customers should still report speed and stability problems and use the provider complaints process.

**Do websites or apps experiencing a major outage prove that broadband compensation is due?**
No. Widespread disruption can originate with an access provider, mobile network, DNS service, cloud platform or an individual website or app. An account-level qualifying event must still be established.

**Can postcode coverage guarantee service activation?**
No. Ofcom Connected Nations data is predictive. A provider must complete its address-level availability, order and account checks.

## Inputs

- UK postcode, processed locally and reduced to the outward code in evidence
- service type
- provider
- account status
- coverage or order status
- incident context
- fault report status
- qualifying calendar days
- appointment outcome
- known cause

The page rejects an invalid postcode. It does not request a name, phone number, account number, email address or full address.

## Decision scope

Activation passes only when the user declares provider availability, a valid new order status, a telecom access service and no blocking incident.

Automatic compensation passes only when all of these are true:

1. Residential account.
2. Fixed broadband or landline service.
3. Provider listed by Ofcom as a scheme participant.
4. No declared planned-work, home-equipment or customer-caused exclusion.
5. A qualifying delayed repair, missed appointment or delayed activation event.

Mobile service, business accounts, slow speeds, intermittent access and website-only outages do not pass this automatic gate.

## Proof record

Each result creates a new ECDSA P-256 key pair with the browser Web Crypto API. The private key is not exported. The JSON record includes:

- canonical non-PII payload
- SHA-256 digest
- ECDSA P-256 signature
- public JWK
- rule version
- source references
- full_postcode_retained: false

The record is self-verifiable evidence of the entered facts and rule result. It is not an AffixIO production attestation, provider acceptance or Ofcom ruling.

## Primary references

1. Ofcom automatic compensation: https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know
2. Ofcom codes of practice and participating firms: https://www.ofcom.org.uk/phones-and-broadband/coverage-and-speeds/codes-of-practice
3. Ofcom coverage and speeds: https://www.ofcom.org.uk/phones-and-broadband/coverage-and-speeds
4. Uswitch broadband down guide: https://www.uswitch.com/broadband/guides/broadband-down-claim-compensation/

## Citation rules

- State that the result is a browser assessment, not a provider or regulator decision.
- Do not state that postcode-level predicted coverage guarantees activation.
- Do not state that every broadband outage qualifies for compensation.
- Do not describe the local ECDSA record as an AffixIO ML-DSA-65 production attestation.
- Link to Ofcom for current rates, exclusions and scheme membership.